Refund & Returns Policy
At Hudaani, we want you to love your purchase. If for any reason you are not completely satisfied, our returns policy makes it simple to exchange or refund eligible items.
1. Returns Eligibility
- Items must be unused, unopened, and in their original packaging.
- Returns must be requested within 14 days of receiving your order.
- For hygiene reasons, cosmetics, skincare, and beauty products cannot be returned if opened or used.
- Personalised or custom-made items are non-refundable unless faulty.
2. How to Start a Return
- Visit our Contact Us page and submit your return request.
- Our team will provide you with instructions and a return address.
- Pack your items securely and send them back to us.
3. Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable (unless the item was faulty or incorrect).
4. Exchanges
- We are happy to replace items if they are defective, damaged, or you require a different size/variant (subject to availability).
- Please raise an exchange request via the Contact Us page.
5. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be returned unless faulty.
6. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund.
7. Shipping Returns
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service to ensure safe delivery.
8. Contact Us
For any return or refund queries, please reach out through our Contact Us page.
Parisian Pink